Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactresilo@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactresilo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactresilo@gmail.com.

Return & Refund Policy 

Try your Rezilo Compact Roller Massager risk-free with our 30-day return and exchange policy 

Last updated: July 2026 

We want you to feel completely confident recovering better with Rezilo. That's why every order comes with a 30-day return and exchange policy. This page explains how returns, exchanges, refunds, and cancellations work — clearly and without the fine-print headaches. 

30-Day Return & Exchange Window 

You have 30 days from the date of delivery to decide whether your Rezilo massager is right for you. If it isn't, you can return it for a refund or exchange it for a replacement within this window. 

Return Eligibility 

To qualify for a return or exchange, your item must meet the following conditions: 

The product is in like-new condition, with no signs of damage caused by misuse 

All original packaging, accessories, and the charging cable are included 

You can provide proof of purchase, such as your order number or confirmation email 

Because the Rezilo massager is a personal-use recovery device, items showing clear signs of use beyond initial testing may not be eligible for a change-of-mind return, unless the product is faulty. This helps us maintain quality and hygiene standards for all customers. 

How to Start a Return 

To begin a return or exchange, simply email our support team with your order number and the reason for your return. We'll confirm your eligibility and send you clear instructions, including the return address, within one business day. 

Return Shipping Costs 

Change-of-mind returns: the customer is responsible for the cost of return shipping. 

Faulty, damaged, or incorrect items: Rezilo covers the full cost of return shipping — you won't pay a penny. 

Exchanges 

Prefer a replacement rather than a refund? Within your 30-day window, you can exchange your Rezilo massager for a new unit, subject to availability. Just let our support team know when you start your return and we'll arrange it. 

Damaged or Faulty Items 

If your Rezilo massager arrives damaged or develops a fault, please contact our support team within 48 hours of delivery with a brief description and photos of the issue. We'll arrange a replacement or a full refund, including your original delivery cost, at no charge to you. 

Lost or Missing Parcels 

If your tracking shows your order as delivered but you haven't received it, or your parcel hasn't updated within the estimated delivery window, get in touch with our support team. We'll investigate with our courier partner and arrange a reshipment or refund as appropriate. 

Order Cancellations

Changed your mind before your order has shipped? Contact us as soon as possible and we'll cancel your order and issue a full refund, provided it hasn't yet been dispatched. Once an order has shipped, it will be treated as a standard return under this policy. 

Refund Processing Time 

Once we receive and inspect your returned item, we'll process your refund within 5–10 business days. Refunds are issued to your original payment method. Please note that your bank or card provider may take a few additional days to reflect the refund in your account. 

Non-Returnable Situations 

The following are not eligible for return or refund: 

Returns requested after the 30-day window has passed 

Items damaged due to misuse, accident, or unauthorized modification 

Free gifts or promotional items included with an order 

Contact Us 

Our support team is here to make returns and exchanges as simple as possible. 

Rezilo Customer Support 

Email: [contactrezilo@gmail.com] 

Phone: [+44 7897 009451]

This Return & Refund Policy forms part of Rezilo's Terms of Service and does not affect your statutory rights as a consumer under UK, EU, US, or Canadian law.